Shipping Policy

 

Have a question about your order? Email service@tolaccea.com with your order number in the subject line.

 

For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email as soon as tracking information is available.

 

Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 5-10 business days for order processing due to our high volume.

 

SHIPPING METHODS

● UPS/Fedex

● General shipping: free shipping

● Expedited shipping: $9.99 for most countries (Note: Expedited shipping: $12.99 for Australia, New Zealand; East Asia: Japan, South Korea; Southeast Asia: Vietnam, Thailand, Malaysia, Singapore, Philippines. Shipments for these regions are only from our China warehouses.)

 

SHIPPING TIME

 General shipping:

  • 1 business day for processing + up to 7~10 business days for delivery.

 Expedited shipping:

  • 1 business day for processing + up to 5~7 business days for delivery.

 

SHIPPING PLACE

 Available for shipping:

  • US : United States (Note: Shipped from US warehouses)
  • Europe: France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Portugal, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Croatia,Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia  (Note: Shipped from EU warehouses)
  • United Kingdom (Note: Both China warehouses and UK warehouses can ship)
  • Australia, New Zealand,Canada；East Asia: Japan, South Korea；Southeast Asia: Vietnam, Thailand, Malaysia, Singapore, Philippines
    (Note: For Australia, New Zealand; East Asia: Japan, South Korea; Southeast Asia: Vietnam, Thailand, Malaysia, Singapore, Philippines — shipments are only available from our China warehouses)

 

 Not available for shipping:

  •  Except for the above countries, we do not support other countries yet.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@tolaccea.com.