Shipping Policy

Have a question about your order? Email service@tolaccea.com with your order number in the subject line.

Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 5-10 business days for order processing due to our high volume.

SHIPPING METHODS

● UPS/Fedex

● General shipping: free shipping

● Expedited shipping: additional cost $9.99

SHIPPING TIME

General shipping:

1 business day for processing + up to 7~10 business days for delivery.

Expedited shipping:

1 business day for processing + up to 5~7 business days for delivery.

SHIPPING PLACE

Available for shipping:

US : United States
Europe: France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Portugal, Italy, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Croatia,Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, United Kingdom

Not available for shipping:

Except for the above countries, we do not support other countries yet.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@tolaccea.com or by mail using the details provided below:

Tolaccea

Tolaccea, #S704, Building P07, Die Cui Xin Feng Garden, Longgang Street, Longgang District, Shenzhen, China

FAQ

Where do you ship?

Tolaccea ships to the United States, France, Germany, Italy, Netherlands, Spain, the United Kingdom, Belgium, Ireland, Poland, Sweden, and Turkey.

How much does shipping cost?

Our gennral shipping enjoy free shipping, our expedited shipping costs an additional $4.99.

When will I receive my order?

Deliveries are made on business days. (From Monday to Friday), Orders placed during weekends and holidays will be processed the next available business day. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier. - Process time: 1-2 business days - Shipping time: 7-10 business days - Expedited shipping time: 5-7 business days

How do I track my order?

Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. If your package is not able to be delivered, it will automatically be returned to us. Email us at service@tolaccea.com to figure out your options for re-delivery!

Can I cancel my order?

We provide 3 days to cancel an order, and we will process the order within 1 day after you place the order. If you cancel the order before the delivery time, and it is within the time specified by the website for canceling the order, you can cancel the order.

Do I need to pay duties?

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. Tolaccea cannot determine these fees during the checkout process.

Oops, I’ve entered the wrong shipping address!

Please double-check your address upon ordering as our fulfilment team is a separate warehouse and it might be difficult to update the order if it has been processed. Email us at service@tolaccea.com and we will try our best to assist you if your order hasn’t been dispatched yet. If your order is already with the courier, it is best to contact them instead for redirection.

Do you offer in-person pick up?

We currently do not offer office/warehouse pick up. All orders are shipped via courier. Good news! We offer a variety of delivery options.

I haven’t received my order confirmation

Tracking information will be sent via email once dispatched. Sometimes these emails can end up in your junk folder. However, if you still cannot find your order details, please email us with your full name & address and we’ll get back to you.

What if my package is lost?

If your tracking number shows that your order has been delivered, but you haven't received the order, contact the shipping carrier that delivered your order. The carrier may still have your package on the truck or may have mis-delivered the package.Contacting them directly means they'll be able to make arrangements for you to receive your order.

What is your shipping policy?

For order processing and fulfillment, please allow 1-2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. You will receive a shipping confirmation email as soon as tracking information is available. Please note, for product launches, restocks, US holidays and promotional periods, please allow up to 5-7 business days for order processing due to our high volume. If you would like to learn more, please check out our Shipping Policy page.