Tolaccea’s Worldwide Warranty guarantees the original owner against defects in materials and craftsmanship for the practical lifetime of the product. If it’s our fault, we’ll fix it.

Defects are rare but evident within your first few uses. If your gear has a defect, email us with photos and your order number. We’ll replace it or give you store credit at our discretion and depending on product availability. 

What’s Covered

Our warranty covers manufacturing defects for 45 days from the date of purchase.（If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange）
Lifetime technical support is available for product care and usage guidance.

What’s Not Covered

• Normal Wear & Tear – Fading, UV damage, fraying, abrasions, material softening, or gradual loss of performance.
• Accidental Damage & Misuse – Cuts, punctures, overloading, extreme temperatures, improper storage, or mishandling.
• Unauthorized Repairs/Modifications – Any alterations or repairs not performed by Tolaccea-approved providers.
• Cosmetic Issues – Scratches, dents, scuffs, or discoloration that don’t affect functionality.
• Unauthorized Purchases – Items bought from third-party resellers, secondhand markets, or unofficial dealers.
  
  

Improper Use – Damage Caused By
Laptop Backpacks: Excessive stress on seams, zippers, or straps.
Cold/Hot Therapy: Overheating, freezing beyond limits, or pressure-induced leaks.

We stand behind manufacturing defects—not damage from everyday life.
For warranty claims, contact service@tolaccea.com with proof of purchase and photos.

Not eligible

Sale/discounted items.
Items damaged due to misuse.
Returns are accepted within 45 days.

Process
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.If you believe your product has a manufacturing defect covered by our warranty, please follow these steps:

Step 1: Contact service@tolaccea.com, providing the following information:
Full name
Order number or valid proof of purchase
Product name, model, and colorway
Description and photos of the defect

Step 2: Our customer support team will review your information and determine whether the issue is covered by the warranty. If so, you will be provided with further instructions.

Step 3: If required, you will need to send the product to our warehouse for evaluation. Shipping instructions and address will be provided by our customer support team.

Step 4: Once the defect is confirmed and deemed eligible under the warranty, we will repair or replace the product at our discretion. If the exact product is no longer available, we may offer a comparable replacement.


Practical Lifetime
Your gear will suffer wear and tear. Even the world-class materials and hardware we use will deteriorate, fade, and wear out.

Tolaccea can extend your warranty to 2 years by submitting your application!Tolaccea products are built to last. But, nothing lasts forever. All gear has a practical lifetime.

When yours starts to show signs of wear and tear, we can connect you to one of our repair partners. Repairing your gear will extend its useful life and keep it out of the landfill. 

At Tolaccea, we stand behind our products. We want that to be you. When it’s time for a new bag, we hope to have earned your next travel backpack purchaseThis warranty excludes implied warranties including, but not limited to, merchantability, or fitness for a particular purpose

If you need to make a warranty claim, please email us with pictures and your order number.